Responsible Gambling at Ninlay Casino

At Ninlay we take safer gambling seriously. We want every player to enjoy controlled, responsible play and to feel supported if gambling starts to cause concern. This page explains the principles we follow and the practical tools and guidance we provide to help you stay in control.

Our player protection principles

We aim to promote safe play, protect vulnerable customers and respond quickly where there are signs of harm. We believe in clear information, easy-to-use control tools and prompt, respectful support for anyone who needs it.

Activity-control tools

We provide a range of account controls you can use at any time to manage how you play. These tools are designed to be straightforward to set up and adjust from your account settings.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits are adjustable but changes may be subject to a short cooling-off period for your protection.

Loss limits

Loss limits help you cap total losses over a chosen period. These are useful if you prefer a fixed maximum for potential losses rather than only controlling deposits.

Time limits and reality checks

Set session time limits or enable periodic reality checks that remind you how long you have been playing. You can also set daily or weekly play limits to help manage time spent gambling.

Account breaks and self-exclusion

If you need a break from gambling you can take an account time-out for a set period. For longer-term support, self-exclusion is available to prevent access to your account for a defined period. If you choose self-exclusion, your account will be closed or restricted in line with the selected option.

Recognising problematic behaviour

Be alert to signs such as chasing losses, changes in mood related to gambling, hiding activity from friends or family, or increasing the size or frequency of stakes to achieve the same thrill. If you notice any of these signs in yourself or someone close to you, consider using limits or seeking support.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and do not use gambling to solve financial problems. Keep track of your activity and winnings and treat gambling as entertainment, not income.

Professional help and support organisations

If you are in the UK you can contact organisations such as GamCare, GambleAware and GAMSTOP for advice and support. These services offer confidential help, self-exclusion options and treatment referrals. If you need immediate support, contact your local health services.