Reach Out to Us
Need a hand? The Ninlay support team is here to help with questions, account-related issues, technical concerns and general feedback. We can assist with logins, deposits, withdrawals and document verification, and we'll work to resolve issues promptly. For faster help use live chat in your account, or send an email or call our team for practical, friendly assistance. They can advise on account security and responsible play.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, reply within 24 hours) |
| General enquiries | [email protected] (billing and corporate enquiries, reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner onboarding and payments) |
| Phone | +44 20 7946 0831 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is the preferred way to contact Ninlay for detailed requests, account issues or when uploading documents. Please send messages to [email protected] with a clear subject line and your full name, registered e-mail and contact number. Providing up-to-date details speeds handling and avoids delays. We aim to reply promptly but including all relevant information helps us resolve requests faster.
Submit Your Inquiry
NameEmailMessageSend messageResponse Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly, while more complex cases such as verification or payments may require additional checks and take longer depending on their nature. We’ll keep you updated on progress and provide an estimated timescale once the issue has been reviewed.
Feedback
At Ninlay we welcome your feedback, suggestions or ideas to help improve the site. Please tell us about any issues, feature requests or promotion ideas - every message is read by our team and used to make the service better. Your input helps shape future updates to games, payments and support, so do get in touch and let us know what you'd like to see.