User Privacy Policy
This Privacy Policy explains how Ninlay collects, uses and protects personal information when you use our services. We take your privacy seriously and set out below the types of information we collect, how we use it, who we share it with and the choices you have about your data. This page applies to users based in the United Kingdom where we operate, and describes common data-handling practices across our site and apps.
Types of data we collect
Personal data
When you register an account we collect personal information needed to verify identity and provide services. This typically includes name, date of birth, postal address, email address, telephone number and government-issued ID where required for verification. We also collect account credentials such as username and password.
Technical data
We collect device and technical information to operate and secure our services. This can include IP address, device type, browser version, operating system, language preferences and log data about your activity on the site. This information helps with site performance, fraud prevention and localisation.
Transactional data
Transactional records include deposit and withdrawal details, payment method identifiers, transaction dates and amounts, bonus and wagering history and records of game play where relevant for compliance and account management.
How we use your information
We use data to create and maintain your account, process payments, verify identity, comply with legal and regulatory obligations, detect and prevent fraud, and provide customer support. We also use information to administer security checks, resolve disputes and to send service communications such as account updates and required notices.
Data protection practices
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, alteration or loss. These measures include access controls, encryption where appropriate and regular security reviews. Access to personal data is limited to authorised staff and service providers with a need to process the information.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality, measure performance and deliver basic analytics. You can control cookie settings in your browser, however disabling certain cookies may affect site functionality. Third-party providers may also use cookies for analytics and advertising in accordance with their own policies.
User rights
UK users have rights to access personal information we hold, request correction of inaccurate data, restrict or object to certain processing and request portability where applicable. You may also withdraw consent where processing is based on consent. Some rights can be limited by legal or regulatory obligations.
Access, correction and deletion of data
If you wish to access, correct or request deletion of your personal data, contact our support team through the in-site help centre. We will respond to requests in line with applicable law and may require verification of identity before taking action to protect your account.
Information sharing and third parties
We share personal data with service providers who help deliver services, such as payment processors, identity verification, fraud prevention, analytics and customer support. We may also disclose data to comply with legal obligations or in response to lawful requests from authorities. We require third parties to maintain appropriate safeguards for the data they process on our behalf.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the site or by email where we hold your contact details. Please review this page regularly to stay informed of any changes.